Returns & Refunds Policy

We want you to be completely happy with your purchase. If you are not satisfied with your order for any reason, you may return it within 30 days of delivery for a full refund — and return shipping is completely free.

30-Day Free Returns

You have 30 days from the date your order is delivered to request a return. Returns within this window are free of charge: there is no restocking fee, no return shipping cost, and no deduction from your refund. We cover the cost of return shipping.

Return Eligibility

To be eligible for a refund, items must be:

• Returned within 30 days of delivery
• Unused, undamaged, and in the same condition in which you received them
• Returned in their original packaging, with all included accessories, manuals, and tags

Items that have been used, washed, altered, or damaged after delivery may not be eligible for a refund. Please inspect your order as soon as it arrives and contact us promptly if anything is wrong.

Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Gift cards
• Final sale or clearance items marked as non-returnable at the time of purchase
• Personalised or custom-made items
• Perishable goods and opened consumable products

How to Start a Return

To begin a return, simply email us at amandaharrissjvacvos@hotmail.com with your order number and the reason for your return. We will reply within 24 hours (Monday through Friday) with clear return instructions and a prepaid return label where available. Please do not send items back before contacting us — returns sent without prior authorisation may not be processed.

Once your return is approved, pack the items securely in their original packaging and drop the parcel off using the instructions we provide.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

If your refund is approved but you have not received it after 10 business days, please contact us and we will investigate on your behalf.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery. Include your order number and, where possible, a photo of the item and its packaging. We will arrange a free replacement or a full refund, including any shipping costs, and you will not be asked to pay for return shipping.

Exchanges

If you would like to exchange an item for a different size, colour, or model, please contact us first. We will confirm availability and guide you through the process. Exchanges are subject to the same 30-day window and eligibility conditions as returns. If the item you want is unavailable, we will issue a full refund instead.

Order Cancellations

If you change your mind before your order has been dispatched, contact us as soon as possible and we will cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, but you may still return it under this policy after delivery.

Contact Us

If you have any questions about returns, refunds, or your order, please reach out to us:

Email: amandaharrissjvacvos@hotmail.com